I want to book a room, but it is saying not available/sold out?
Our booking process is fully automated. As soon as a booking is made the session will no longer be available to book.
*The Chicken Room is not open during non-term time*
What time do I arrive?
The time slot you book for is when you and your guests arrive at the farm. You will have access to the room for 2 and a half hours. After this we do ask you to vacate the room, so we are able to set it up for the next booking. You are then welcome to enjoy the rest of the farm’s facilities after the party has concluded.
Our rooms run on timed sessions, please see the times below.
Birthday Sessions
| | | Birthday Sessions |
| | | Arrival Time | Food Time | End Time |
| Cow Room | Session 1 | 10:00 | 11:30 | 12:30 |
| Session 2 | 14:00 | 15:30 | 16:30 |
| Chicken Room* | Session 1 | 12:00 | 13:30 | 14:30 |
| Pony Room | Session 1 | 11:00 | 12:30 | 13:30 |
| session 2 | 15:00 | 16:30 | 17:30 |
*The Chicken Room is not available during August and selected dates throughout the year*
How can I pay?
All parties must be paid for in full online by card. Please note we are a fully cashless site. We only accept card payments, Apple & Google Pay.
Once a booking is made, am I able to change it?
Yes, Please email guestservices@meadopenfarm.co.uk quoting your booking reference and we can add additional tickets to your booking as long as it is more than 7 days before the party date.
Anything within 7 days of the party we cannot guarantee but will do our best to accommodate.
What age is a child?
Our child tickets are from 18 months – 16 years. If you wish a child to be catered for, they will need a ticket.
Not everyone has turned up, can I get a refund?
Unfortunately, our tickets are non-refundable. If you inform us at least 7 days before we can offer a credit voucher, which can be used on site in our gift shop and restaurant or against another booking.
If it is within 7 days of the party date, we are not able to issue any compensation as the cost of the ticket goes towards ordering the food and preparing the room.
Can I bring a cake?
Yes, you are more than welcome to bring a cake! We do not provide cake.
Can I bring additional food & drinks?
Unfortunately, you are not able to bring additional food or drinks into our catering areas and party rooms as our hospitality areas are a nut-free area. We are more than happy to provide tap water if required. Additional food & Drinks can be purchased on site.
My child has allergies, what do I do?
If there is anyone that is part of the booking that has any allergies, then please make sure to note these down as part of the booking process. If you have already got a booking, please email guestservices@meadopenfarm.co.uk, quoting your booking reference and we can amend your order to have the new information.
Can I bring decorations?
Each party room is themed, you are more than welcome to bring additional decorations to add to the room, however these can not be pinned or screwed into the wall. We do ask you use Blu Tack or
sellotape to attach party decorations.
*Please note we do not provide Blu Tack or sellotape*
Can I purchase additional tickets afterwards?
If you require additional tickets to be added to your booking, please email us at guestservices@meadopenfarm.co.uk, quoting your booking reference as well as any adjustments and we will be in touch.
You can also purchase additional tickets on the day. However, all children that are being catered for need to be confirmed no less than 7 days before the booking date. You can purchase additional adult and children’s tickets on the day however these tickets will not be catered for.
