Time Slot & Booking Information
Due to Government Guidelines and the need to social distance, we have had to cut our capacity for our Christmas experience by 60%. We have thought long and hard about how we can operate this year and, as you can imagine, the investment in our Christmas experience is substantial, regardless of the fact that allowed capacity is less. It is for these reasons above that we have no other financially viable option other than to have entry prices allocated per time slot.
Each time slot allows a maximum of 6 people (adults, babies and children), however we understand that many families may wish to book for less people. Under current government guidelines, groups of 6 may come from different households so we would encourage you to ask friends or other members of your family to join you to ensure best value for your day out. We of course welcome groups of less than 6 people; however, you will still need to pay for the time slot.
Our Enchanted Christmas Journey includes entrance to the Farm, a Journey through our Magical Enchanted Forest to meet Father Christmas, Gingerbread Making, Elf Academy and of course, all babies and children will receive a special gift.
Terms & Conditions of Booking
- The Enchanted Christmas Journey tickets are non-refundable
- Online bookings only
- You must stick to your arrival time – if you arrive outside your arrival time entrance to the event will not be permitted
- Our online tickets are valid only for the selected event purchased
- Any booking changes will incur an administrative charge of £5.00 per booking
- Each time slot allows a maximum of 6 people (this is inclusive of babies, children, and adults)
- Online tickets cannot be exchanged, transferred, or resold for commercial gain
- Defaced or altered tickets may be void and the holder will be refused admission
- This event can be cancelled or changed with no notice to ensure we comply with government guidelines and regulation relating to COVID-19
- You must wear a face mask throughout all aspects of the experience
- The time slots for the Enchanted Christmas Journey, Elf Academy, and Gingerbread Making are not transferable and is down to the customer(s) to ensure they arrive at the correct time and location for each of these experiences. Failure to do so may result in the customer(s) not being able to participate. No refunds will be issued for missed experiences.